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Privacy Policy

Privacy Policy

Last Updated: December 17, 2025

1. Introduction

Welcome to our Privacy Policy. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ticketing platform and services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide when using our Services, including:

  1. Contact Information: Name, email address, phone number, mailing address
  2. Account Credentials: Username, password, security questions
  3. Payment Information: Credit card details, billing address, payment history
  4. Profile Information: Profile photo, preferences, interests
  5. Event Information: Ticket purchases, event attendance history

2.2 Automatically Collected Information

When you access our Services, we automatically collect certain information, including:

  1. Device Information: IP address, browser type, operating system, device identifiers
  2. Usage Data: Pages visited, time spent, clicks, search queries
  3. Location Data: Approximate geographic location based on IP address
  4. Cookies and Tracking: Session data, preferences, authentication tokens

2.3 Information from Third Parties

We may receive information about you from third parties, including:

  1. Social media platforms (if you connect your accounts)
  2. Payment processors
  3. Analytics providers
  4. Marketing partners

3. How We Use Your Information

We use the collected information for various purposes:

3.1 Service Delivery

  1. Process ticket purchases and payments
  2. Provide customer support
  3. Send order confirmations and tickets
  4. Manage your account and preferences

3.2 Communication

  1. Send transactional emails (confirmations, receipts, updates)
  2. Provide customer support responses
  3. Send marketing communications (with your consent)
  4. Notify you about events and special offers

3.3 Improvement and Analytics

  1. Analyze usage patterns and trends
  2. Improve our Services and user experience
  3. Develop new features and functionality
  4. Conduct research and surveys

3.4 Security and Legal Compliance

  1. Detect and prevent fraud
  2. Ensure platform security
  3. Comply with legal obligations
  4. Enforce our Terms of Service

4. Information Sharing and Disclosure

4.1 Event Organizers

When you purchase tickets, we share your information with event organizers, including your name, email address, and ticket details.

4.2 Service Providers

We share information with third-party service providers who assist us in:

  1. Payment processing
  2. Email delivery
  3. Cloud hosting
  4. Analytics and advertising
  5. Customer support

4.3 Legal Requirements

We may disclose your information if required by law or in response to:

  1. Legal process (subpoenas, court orders)
  2. Law enforcement requests
  3. Protection of our rights or safety
  4. Investigation of fraud or security issues

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Retention

We retain your personal information for as long as necessary to:

  1. Provide our Services to you
  2. Comply with legal obligations
  3. Resolve disputes
  4. Enforce our agreements

Typically, we retain account information for 7 years after account closure unless required by law to retain it longer.

6. Your Rights and Choices

6.1 Access and Correction

You have the right to access and update your personal information through your account settings.

6.2 Data Portability

You can request a copy of your personal data in a structured, machine-readable format.

6.3 Deletion

You can request deletion of your personal information, subject to legal retention requirements.

6.4 Marketing Communications

You can opt-out of marketing emails by:

  1. Clicking the "unsubscribe" link in emails
  2. Updating your communication preferences in account settings
  3. Contacting our support team

6.5 Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect functionality.

7. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  1. Encryption of data in transit and at rest
  2. Secure server infrastructure
  3. Regular security audits and testing
  4. Access controls and authentication
  5. Employee training on data protection

Note: No method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Children's Privacy

Our Services are not directed to children under 13 (or applicable age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

  1. Standard contractual clauses
  2. Adequacy decisions
  3. Privacy Shield certification (where applicable)

10. Third-Party Links and Services

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Cookies and Tracking Technologies

11.1 Types of Cookies

We use different types of cookies:

  1. Essential Cookies: Required for basic functionality
  2. Performance Cookies: Help us understand usage patterns
  3. Functional Cookies: Remember your preferences
  4. Advertising Cookies: Deliver relevant advertisements

11.2 Managing Cookies

You can manage cookie preferences through:

  1. Browser settings
  2. Our cookie consent banner
  3. Third-party opt-out tools

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  1. Right to know what personal information is collected
  2. Right to know if personal information is sold or disclosed
  3. Right to opt-out of the sale of personal information
  4. Right to deletion of personal information
  5. Right to non-discrimination for exercising privacy rights

13. European Privacy Rights

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

  1. Right of access to your personal data
  2. Right to rectification of inaccurate data
  3. Right to erasure ("right to be forgotten")
  4. Right to restrict processing
  5. Right to data portability
  6. Right to object to processing
  7. Right to lodge a complaint with a supervisory authority

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  1. Posting the updated policy on our website
  2. Sending an email notification
  3. Displaying a prominent notice in our Services

Your continued use of our Services after changes constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

[Your Organisation Name]

Privacy Officer / Data Protection Officer

Email: privacy@[your-domain].com

Address: [Your Physical Address]

Phone: [Your Phone Number]

16. Consent

By using our Services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

Thank you for trusting us with your personal information. We are committed to protecting your privacy and providing a secure experience.